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Garanteed Response
At Cross River Tech, we understand that technology issues can arise at any time, which is why we are dedicated to providing you with guaranteed quick responses to all your IT problems. We offer helpdesk tickets and service requests to ensure that we always have a clear idea of the issues you’re facing. Our service level agreement (SLA) outlines our commitment to resolving these issues quickly and efficiently, with a guaranteed response time that will give you the peace of mind you need to focus on other critical areas of your business.
Priority | Examples | How to Contact | Response Guarantee | Response Target |
|---|---|---|---|---|
Low | New User Setup/Maintenance | Create a Service Ticket | 8 Hours | 4 Hours |
Medium | User PC Offline | Create a Service Ticket | 6 Hours | 2 Hours |
High | Department Offline | Call Us! | 4 Hours | 1 Hour |
Critical | Entire Office Offline | Call Us! | 2 Hours | 15 Mins |
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