Who provides IT support for businesses in Addison, TX? Cross River Tech does, and here is what that includes
Addison businesses tend to be professional firms where downtime is expensive and the owner is also the office manager, the HR department and, until now, the IT department. A managed agreement with me takes that last job away. I have over 15 years of IT experience across many industries and global organizations, and I apply it as the owner who knows your office, with my team handling the routine monitoring and updates behind me, so you never explain your setup twice and never wait in a ticket queue.
What the monthly fee covers for an Addison office:
- Operating system and application updates for every computer and server, scheduled around your hours.
- Unlimited remote support, with onsite visits at no extra charge when remote cannot fix it.
- Antivirus management and email security for all users, which for a professional firm is where most risk lives.
- Managed backup and disaster recovery, tested so a restore works when a laptop is stolen or a server dies.
- Management of your internet provider, router, firewall, switches, access points and printers.
- Microsoft 365 or Google Workspace administration, including onboarding and offboarding staff properly.
Pricing is per user per month or per device per month, month-to-month, cancel anytime, quoted after a short conversation. As a reference, small business managed IT in the Dallas market is commonly quoted somewhere around $100 to $175 per user per month, a typical market range rather than my figure. Addison firms weighing a monthly plan against calling someone when things break can read hourly vs monthly IT support: which is cheaper for the honest math.
Small professional offices: what Addison businesses actually call about
Because Addison is so dense with small firms, the problems I see there are consistent. A law office whose scanner stopped sending to email after an update. An accounting practice in tax season with a server that is suddenly slow. An insurance agency locked out of a carrier portal because the authenticator app was on a phone that got replaced. A marketing company whose shared drive is a mess of duplicates across three cloud accounts. A dental office with an operatory computer that keeps dropping off the network. A medical practice trying to get a straight answer on what its cyber-insurance questionnaire is asking for.
None of those needs a project. They need someone who picks up, understands the software you use, and fixes it while you watch. Most are done remotely in one session. For the industries I focus on, my law firm, insurance agency and dental practice pages cover the software and the compliance duties in detail, and all three are well represented in Addison's office buildings.
Addison also has a hospitality economy behind the restaurants and hotels: point-of-sale systems, reservation platforms, back-office computers, guest Wi-Fi that must be kept separate from the business network. Those businesses do not keep office hours, and their problems do not either. I support them the same way, with remote first and after-hours coverage when it is needed.
Executive suites, shared buildings and building-provided internet
Many Addison businesses rent in executive suites or multi-tenant buildings where the landlord supplies the internet and sometimes the Wi-Fi. That is convenient until you realize your client files are riding on a network you do not control, shared with every other tenant on the floor. Where the building allows it, I install a small business firewall for your suite and put your computers, printers and phones behind it, so your data has its own front door. Where the building does not allow it, I secure each device individually, use encrypted connections for everything, and lean on Microsoft 365 or Google Workspace so your files live somewhere safer than the shared network.
I read the building's IT and access policies before I touch anything, and I coordinate with property management for any work in shared ceilings or telecom rooms. Addison buildings often require after-hours scheduling for that, which I handle. Businesses in these arrangements also tend to have people working from home part of the week; IT support for hybrid and remote teams explains how I keep those laptops as secure as the ones in the office.
Remote first from Dallas, onsite in Addison by appointment
Addison is easy to reach from Dallas up the Dallas North Tollway, and the roads around it, LBJ Freeway to the south and the Tollway itself, are ones I use constantly. Onsite visits are simple to place in the calendar, and same-day visits for genuine outages are often possible. That said, the order stays the same: remote first, because a remote session starts right away and a drive does not, and because it costs you less.
Remote support covers logins, email, software, printers, slow computers, Wi-Fi settings, firewall and switch changes, updates, monitoring and backups. I install a small agent on each computer and connect only with your permission. Onsite, by appointment, I handle failed hardware, new equipment, cabling and the physical side of your network. For managed clients, those visits are included at no extra charge when remote cannot fix the problem. For businesses without an agreement, my hourly break/fix support is $100 per hour remote and $150 per hour onsite during business hours, Monday to Friday 8 AM to 5 PM Central, one-hour minimum. I tell you before I drive whether the visit is really needed.
Cabling and office moves in Addison
Addison suites turn over often, and they are rarely empty of cable when a new tenant arrives. Part of taking a new suite is figuring out which of the existing drops are usable and which are decoration. I do that walkthrough, label what works, and run fresh Cat6 cabling from the IT room to every drop that needs it: desks, printers, wall phones, TVs, ceiling access points, cameras. Every run is terminated, tested and labeled, and the rack is set up with the patch panel, switch, firewall and access points so the suite is ready for computers on day one. Where a landlord requires that riser or shared-ceiling work go through the building's own cabling contractor, I coordinate with them and take over at your suite.
For a move into, out of or within Addison, my office relocation service covers planning, ordering internet early, cabling the new suite while you are still in the old one, then disconnecting, moving and reconnecting every computer, phone and printer, usually over a weekend. Multi-tenant Addison buildings often have several internet providers already in the building, which shortens the wait, but I still order as soon as the lease is signed and put a temporary connection in place if the install slips.
After-hours IT support in Addison
Remote support is available 24/7/365, including holidays, and after-hours rates apply. A law office preparing a filing on a Sunday, a restaurant group whose back office loses its connection on a Friday night, an accounting practice in the last week before a deadline: they call the same number and reach me. For hourly clients, after-hours, weekend and holiday work is $150 per hour remote and $225 per hour onsite, one-hour minimum. Managed clients are covered by their agreement with after-hours rates where they apply.
Most after-hours work is planned. Server maintenance, migrations, firewall replacements and move cutovers happen after close so your day is not interrupted, and you know in advance when systems go down and come back. If you need help right now, call (214) 612-7080.
Questions from Addison businesses
Do you come onsite in Addison, or is your support remote?
Both. Remote comes first because it is faster for you and solves most problems in one session. Addison is a straight run up the Dallas North Tollway from my Dallas base, so onsite visits are easy to schedule and same-day visits for real outages are often possible. Visits are by appointment and included at no extra charge for managed clients when remote cannot fix the problem.
What if my Addison office needs help after hours or on a weekend?
Remote support is available 24/7/365, including holidays, with after-hours rates applied. You call the same number and reach me, not an answering service. Hourly after-hours work is $150 per hour remote and $225 per hour onsite with a one-hour minimum. Planned maintenance and move cutovers are scheduled after close on purpose so nobody in your office sees the downtime.
My Addison office is in an executive suite with shared internet. Can you secure it?
Yes. Where the building allows it, I install a small business firewall for your suite so your computers, printers and phones sit behind your own front door instead of the shared tenant network. Where that is not allowed, I secure each device individually, encrypt connections and keep your files in Microsoft 365 or Google Workspace. I check the building's IT policy before doing anything.
Can you help a small Addison firm that only needs occasional IT help?
Yes. My hourly break/fix support has no agreement: $100 per hour remote and $150 per hour onsite during business hours, billed by the hour with a one-hour minimum. Many Addison firms start that way for a specific problem or a batch of new computers and switch to a monthly plan later when they see the value of having updates, security and backups handled continuously.
How much does managed IT cost for an Addison business?
It is priced per user per month or per device per month, month-to-month, cancel anytime, and quoted after a short conversation about how many people and devices you have and what you run. For context, small business managed IT in the Dallas market is commonly quoted somewhere around $100 to $175 per user per month. That is a typical market range, not my figure.