Managed IT services in Irving, TX: owner-led, one monthly fee
When a small Irving business searches for managed IT services, the results are dominated by providers whose ideal client is a Las Colinas tower floor. Cross River Tech is aimed at the office with five to fifty people and no IT employee. I have over 15 years of IT experience across many industries and global organizations, and I put all of it into knowing your environment personally instead of running a ticket queue, with my team handling the routine monitoring and updates behind me.
A managed agreement for an Irving office includes:
- Operating system and application updates for computers and servers, on a schedule you approve.
- Unlimited remote support, with onsite visits at no extra charge when remote cannot fix it.
- Antivirus management and email security for every user.
- Managed backup and disaster recovery, tested so a restore actually works.
- Management of your internet provider, router, firewall, switches, access points and printers.
- Microsoft 365 or Google Workspace administration: users, licenses, shared mailboxes, security settings.
It is billed per user per month or per device per month, month-to-month, cancel anytime, and quoted after a short conversation. Small business managed IT in the Dallas market is commonly quoted somewhere around $100 to $175 per user per month, a typical market range rather than my figure. If you already have a provider and are thinking about changing, how to switch IT companies without downtime explains how a handover works without your office noticing.
Managed IT services in Las Colinas: satellite offices, executive suites and tower rules
Las Colinas has a specific kind of small office that most of Dallas does not: the satellite. A company headquartered in another city opens a Texas office of six or twelve people in Las Colinas because it is next to the airport and looks right on a business card. Head office IT is somewhere else, in another time zone, and it treats the Texas office as an afterthought. Local staff end up with nobody to call when the printer stops or the conference room screen will not connect.
I fill that gap. I work with your corporate IT department where one exists, following their standards for devices, security and accounts, and I am the local person who can be onsite by appointment for the things they cannot do from a thousand miles away: new hire setups, hardware swaps, network gear in the closet, the meeting room that has to work before the regional director arrives. Where there is no corporate IT, I am simply your IT.
Executive suites and coworking floors in Las Colinas bring their own rules. The building supplies internet and sometimes Wi-Fi, which means you do not control the network your business runs on. I set up a small firewall or secure network for your suite where the landlord allows it, put your computers and printers behind it, and make sure your files and email do not depend on whatever the building's shared network is doing that day. Where the landlord does not allow it, I secure each device individually and make the most of the cloud. Either way, I read the building's IT policy before I touch anything, so you stay on good terms with property management.
Irving near DFW Airport: logistics, staffing and businesses that never close
The other Irving is the working one around the airport and along SH-183: freight forwarders, customs brokers, third-party logistics operators, staffing agencies, hotel and hospitality back offices, auto dealers and service businesses. Their IT looks different from a law office. Warehouses need Wi-Fi that reaches the far racks and scanners that stay connected. Dispatch runs on a handful of applications that cannot go down on a Friday night. Front desks and hotel back offices run around the clock.
For these businesses I focus on three things. First, a network built for the building, which usually means ceiling-mounted access points placed after actually walking the space, and Cat6 cabling run to where the scanners, printers and cameras really are rather than where the previous tenant put the jacks. Second, monitored backups for the systems the business cannot afford to lose, with a tested plan for what happens if a server fails. Third, after-hours coverage, because a logistics office at the airport does not keep banker's hours and neither do its problems. Remote support is available 24/7/365 with after-hours rates, and I am close enough to Irving that a night visit for a real outage is realistic.
Many of these companies also have staff on the road or at customer sites. Laptops, phones and secure access from anywhere are part of the setup; IT support for hybrid and remote teams covers how I handle people who are rarely at their desk.
Remote first from Dallas, onsite in Irving by appointment
Irving is one of the closest cities to my Dallas base, and the routes in, SH-183 and Loop 12 from the south side, I-35E and SH-114 from Downtown, are ones I use often. That makes onsite visits easy to schedule, and it makes same-day visits for genuine outages very realistic. It does not change my approach: remote first, because a remote session starts in minutes and a drive does not.
Remote support covers logins, email, software, printers, slow computers, Wi-Fi settings, firewall and switch configuration, updates and backups. I install a small agent on each computer and connect only with your permission. When remote cannot fix the problem, a failed drive, a dead switch, a new workstation to unbox, I come to your office by appointment. Managed clients get those visits at no extra charge when remote cannot fix the issue. Hourly clients through my break/fix service pay $100 per hour remote and $150 per hour onsite during business hours, one-hour minimum, with no agreement at all.
One honest note about Las Colinas towers and airport-area buildings: they often have security desks, loading dock rules and after-hours access procedures. I ask about those before the first visit so there is no standing in a lobby on your dime.
Office moves and new offices in Irving and Las Colinas
Businesses move into Las Colinas for the address and out of it when the lease renews at a number they do not like. Both directions are IT projects. My office relocation service covers planning, internet coordination, cabling in the new space, disconnecting and reconnecting every computer, phone and printer, and rebuilding the network so the first morning in the new office is uneventful.
Two things are specific to Irving moves. Large multi-tenant buildings in Las Colinas usually have several internet providers already in the riser, which makes ordering service faster but means you should check which ones before signing a lease. And building management in those towers typically requires that any cabling in shared ceilings and telecom rooms be scheduled and sometimes done after hours. I handle that coordination and, where a landlord requires a specific cabling contractor for riser work, I work alongside them and take over at your suite. For a new satellite office, I also set the site up so your head office can see it and support it alongside me, which keeps everyone comfortable.
After-hours support for Irving and Las Colinas offices
Remote support is available 24/7/365, including holidays, and after-hours rates apply. You call the same number after hours that you call during the day and you reach me. For hourly clients, after-hours, weekend and holiday work is $150 per hour remote and $225 per hour onsite, one-hour minimum. Managed clients are covered by their agreement with after-hours rates where they apply.
For satellite offices that answer to a head office in another time zone, after-hours coverage in Central time is often the whole reason they call me: their corporate help desk closes when the Texas office is still working. For airport-area businesses, it is simply the nature of the work. Planned maintenance, migrations and office cutovers are scheduled after hours on purpose. If you need something now, call (214) 612-7080.
Questions from Irving & Las Colinas businesses
Do you come onsite in Irving and Las Colinas, or is support remote only?
Both. Irving is one of the closest cities to my Dallas base, so onsite visits are easy to schedule and same-day visits for real outages are very realistic. Even so, remote comes first because it is faster for you. Onsite visits are by appointment, included at no extra charge for managed clients when remote cannot fix the problem, and I check building access rules before the first trip.
What if my Irving office has a problem after hours?
Remote support is available 24/7/365, including holidays, with after-hours rates applied. You call the same number and reach me. For hourly clients that is $150 per hour remote and $225 per hour onsite with a one-hour minimum. Because I am close to Irving, an after-hours onsite visit for a genuine outage is realistic, and planned maintenance is scheduled outside your hours on purpose.
Can you support a Las Colinas satellite office whose head office IT is in another state?
Yes, and it is one of the most common situations I see in Las Colinas. I follow your corporate IT department's standards for devices, accounts and security, and I act as the local person for onsite work they cannot do remotely: new hire setups, hardware swaps, network gear, meeting rooms. Where there is no corporate IT, I am simply your IT department.
My office is in an executive suite with building-provided internet. Can you still help?
Yes. Where the landlord allows it, I set up a small firewall and private network for your suite so your computers and printers are not exposed to the shared building network. Where that is not allowed, I secure each device individually and lean on cloud services for files and email. I read the building's IT policy first so you stay on good terms with property management.
How do you price managed IT for an Irving business?
Per user per month or per device per month, month-to-month, cancel anytime, quoted after a short conversation about how many people and devices you have and what you run. For reference, small business managed IT in the Dallas market is commonly quoted somewhere around $100 to $175 per user per month. That is a typical market range, not my number.