Your whole IT, handled by someone you know by name.

Questions answered

The short version is above. Each heading below answers one question a buyer actually asks, with the answer in the first sentence. You can skip straight to a quote at any point.

Who should a 10, 15 or 20 person office in Dallas hire for IT?

Hire a managed IT provider who takes responsibility for the whole setup, meaning the computers, the server if you have one, the network, phones, printers and Microsoft 365 or Google Workspace, and who answers the phone personally when something breaks. That is what I do. I am Anthony Omini, the owner of Cross River Tech, a small managed IT company based in Dallas, TX 75215, near the Cedars and Downtown. You deal with me directly; my team handles the day-to-day monitoring and updates behind me.

At 10 to 20 people you are in an awkward spot. An MSP, a managed service provider, is any company that runs your IT for a monthly fee; the large ones put a small account in a ticket queue behind bigger ones. An internal hire costs a full salary for work that, at your size, fills a fraction of a week. A small owner-led provider sits between the two: the coverage of a managed agreement without paying for a help desk you will rarely use.

The limits are real. Cross River Tech is a small company, onsite visits are by appointment, and I work remote-first because it is faster for you and cheaper than a drive across town. If you want a provider with a dozen people on call, I am not that, and I will say so on the first call.

What does the monthly fee cover, and what does it not?

The monthly fee covers everything on the included list above, from updates and remote support to onsite visits when remote cannot fix it. Three kinds of cost sit outside it, and I would rather you know now than find out on an invoice.

A few details that matter in practice. Updates run outside your working hours. I test that backups actually restore, because a backup nobody has restored from is a hope, not a plan. For business hardware I work with Dell Technologies and Lenovo, and for desk phones and softphones with Cleod 9 Voice. Security includes multi-factor authentication and the settings a cyber-insurance questionnaire asks about; cybersecurity, backup and disaster recovery has its own page, and so does Microsoft 365 and Google Workspace support.

How much do managed IT services cost in Dallas?

Managed IT from Cross River Tech is quoted per user or per device after a short conversation, usually the same day, on a month-to-month agreement. Which model you get depends on how the office works: a law firm where every attorney has a laptop and a phone is usually a per-user account, while a dental office with shared operatory computers and one server is usually per device. Per-user vs per-device IT pricing explains the trade-off.

For context, small business managed IT in the Dallas market is commonly quoted somewhere around $100–$175 per user per month. Treat that as a typical market range, not my rate, and note that the low end usually leaves out the items you end up paying for separately. What moves a quote up or down is headcount, device count, whether there is a server and the state of the network; what managed IT services cost in Dallas goes through each factor. If you only need occasional help, hourly break/fix support has published rates and no contract. Most offices with more than a handful of computers find the monthly plan cheaper by the third or fourth problem.

Is a small IT company better than a big MSP for a small office?

For an office under fifty people, usually yes, with one honest exception. What changes is that you never explain your setup twice: the person who installed your firewall is the person who answers when the internet drops, and the person who set up your backups is the one who restores the file somebody deleted. There is no account manager between you and the work, no tier-one script asking you to reboot, and no ticket ageing for three days while it waits to be assigned.

The exception is capacity. A large MSP can put a whole bench on a problem at once; a small company cannot. I plan around it with my team handling the routine monitoring and updates behind me, remote tools that let me fix most things from wherever I am, monitoring that catches the common failures before you call, backups that turn a dead server into a recovery job instead of a disaster, and written documentation so nothing lives only in my head. The fuller comparison is in the article on a small IT company versus a big MSP, linked below. My background, over 15 years of IT across many industries and global organizations, is on the about page.

Do you work with law firms, dental practices and other professional services firms?

Yes. Professional services firms are most of my work: law firms, dental and medical practices, independent insurance agencies, and architecture and interior design studios. They share three things. Their people bill by the hour, so downtime has a price you can calculate. They hold confidential client, patient or policyholder data. And they are almost always too small to justify an IT employee, so an office manager ends up doing IT on the side.

• Law firms: document management, secure email, practice software such as Clio and MyCase, and confidentiality obligations to clients.
• Dental practices and medical practices: practice management and imaging software, a server that cannot go down during patient hours, and IT that helps you meet HIPAA duties.
• Independent insurance agencies: agency management systems, carrier portals and the cyber-security questions that come with renewals.
• Architecture and interior design firms: AutoCAD and Revit, large project files, shared storage and workstations with real graphics hardware rather than office laptops.

Growing companies outside those industries are welcome too. The pattern I see most often is a business that went from six people to twenty in a couple of years, still has the router from the first office, and has never had anyone look at the whole picture. The first month of managed IT usually fixes more than the previous two years of ad-hoc help.

Can you also wire a new office or handle a move?

Yes. When a client signs a new lease, I work with the general contractor to get the suite wired for network and phones, set up the IT room, order the internet and get everyone working on day one. When a client moves, I disconnect and reconnect the office IT equipment, move or replace the server, re-point the phones and make sure nothing is left behind in the old suite. Both are priced as fixed projects rather than folded into the monthly fee: see office relocation and new office IT setup and data cabling. Having the cabling contractor and the IT provider be the same person removes the most common argument on a build-out, which is whose fault the dead port is.

How do I switch from my current IT company without downtime?

Collect the admin passwords, domain access and license ownership before you give notice, then time the switch for a quiet day so nobody loses work. The step-by-step handover is in how to switch IT companies without downtime; the short version is that a good provider makes leaving easy, and how your current one behaves when you give notice tells you whether you made the right decision. To start, call (214) 612-7080 or use the contact page. You will talk to me, not a salesperson, and the four steps above take it from there.

Questions people ask about managed it services