Insights · page 2
When something breaks: first-hour guides (page 2)
Email hacked, server down, files deleted, Wi-Fi dropping, an employee gone with the laptop. Each guide starts with what to do in the first hour, in the order that matters, then how to stop it happening again.
Results
The office printer stopped working on the network
A network printer that goes offline is usually one of four things, and which one it is depends entirely on whether one user or everybody is stuck. Here is the order to check, and the permanent fix.
The office server will not boot: what to do first
A server that will not boot is recoverable far more often than it looks, as long as nobody makes it worse in the first twenty minutes. Here is the triage order and what a real restore involves.
Your cyber-insurance questionnaire came back short: what to fix
Carriers ask about the same short list of controls every time. Here is what each one means in a small Dallas office, and the order that gets you furthest for the least money.
Your IT guy stopped answering: how to take back control
When the person who holds all your passwords stops replying, the fix is not panic, it is order: inventory, ownership, reset from the top down, then secure the network and backups.
Your IT person is retiring: how to hand over properly
A friendly exit is a rare gift, and most offices waste it. Here is the list to collect while your IT person is still available, how long to overlap, and what to verify afterwards.
Have a question these did not answer?
Ask me directly. If it is a good question I will probably write the article.